Frequently Asked Questions
Everything you need to know about shopping with Softies.
What materials are used in Softies apparel?
We prioritize comfort and quality by using premium organic cotton, bamboo blends, and high-quality recycled polyesters to ensure every piece feels as soft as it looks.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process.
How do I find the right size?
Every product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, 'soft' fit.
Do you offer international shipping?
Yes, Softies ships worldwide! Shipping costs and estimated delivery times will be calculated automatically at checkout based on your destination.
How should I care for my Softies clothing?
To maintain the softness of your garments, we recommend machine washing on a cold, gentle cycle and tumble drying on low or laying flat to dry.